| Order Status |
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| Has my order shipped? |
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Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status. |
| Buyer responsibility. |
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Please ensure that you have checked all local laws with regards to the purchase and ownership of lock picks in your area it is your responsibility. Sparrows employees can not advise you on the legal nature of Lock Picks in your area, please do not ask. By placing an order, the buyer asserts that the products will be used in a lawful manner and that they are of legal age. At this time in Canada you are required to have a licence to carry lock picks in B.C., Saskatchewan, and Alberta these are often called "pick licenses".
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| Return Policy? |
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We have the best return policy in the business!
If an order is returned within 20 days and it is in like new condition with original packaging we will return the cost of the items and the original shipping.
Like new condition: All parts must be included, all instructions must be included, no scratches dents or wear and tear.
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| My order never arrived. |
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Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. |
| An item is missing from my shipment. |
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Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. |
| How will you ship my order? |
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We use both UPS and Canada Post it is up to you who to use. You will find this option when you have placed an item in your shopping cart, it will also give you a cost. Items and your invoice are placed in either a box with padding or a bubble envelope and shipped out the following business day. |
| Does my order go through customs and is there a cost? |
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All items that are shipped in Canada have already cleared Canadian customs and we have made the appropriate payments. When shipping to the USA your order will pass through US customs and this might result in a charge for customs paper work. For orders to the USA there is not a charge for duties on these items (Made in the USA).
For all other countries please be aware that you might be responsible to pay for both customs and duties when your order arrives. All items that are ordered will be labelled as tool or tool kits for proper identification. |
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